Warranty Policy

 

E-furbished.in offers you 1 Year Service Warranty on all Laptop supplied by us from the date of invoice. 

One year warranty (replacement included)

To be very precise following are the exclusions for warranty :
1) any sort of physical damage 
2) liquid or water spillage 
3) short circuit via power source 
4) screen issues like : screen lines (horizontal or vertical, black dots on screen, screen flickering)
5) in case if altering/misplacing/de-stickering of warranty seal, warranty of the laptop would be void, with no prior notice 

In case if you don’t like laptop irrespective of its good condition and proper functional working, a rental amount of 1500rs per month for windows laptop , and a 2500Rs per month will be deducted and refunded.

All others than this will be covered under warranty.

The 1 Year Service warranty covers :

  1. Screen/LCD(Black error and Blue error) + Battery + Keyboard + Camera + Mic + Speaker.
  2. Any Functionality issues with the laptop.

Please note:

  1. The warranty is valid only for the specific device supplied to the original customer. It is not transferable across devices or if the device is sold or handed over to another individual.
  2. The warranty will be VOID if warranty sticker is broken or tampered. Clicking photo of the warranty sticker and later removing it will also be considered warranty void.
  3. The original box, bubble wrap, and air pack should be preserved for pickups during warranty claims.

To claim your warranty, you need to:

  1. Share the video of the phone with the prevailing issue at 910883118 or 6363360549 through Whatsapp.
  2. Also Send us your phone number/order number/Issue at 910883118 or 6363360549 through Whatsapp.

How can I claim my warranty?

You can claim the warranty by texting to us at 9108831188 or 6363360549 through Whatsapp with the photo of the warranty sticker at the bottom of the laptop.

How much time will E-Furbished.in take to resolve my query, if it is coming under warranty?

Our team generally resolves an issue within 48 hours to 72 hours from the moment you send us a query. You will get acknowledgement over mail or Whatsapp for your query and your issue will be sorted as soon as possible.

The warranty is not applicable under the following scenarios :

  1. We do not cover any kind of accidental damage and our warranty stands null and void in all such related cases. Direct damage or damages caused as a consequence of accidents will not be covered under the 1 Year warranty.
  2. Any display issues that may arise without any manual intervention and are related to the screen quality specifically visible lines, blank screen, or flickering.
  3. Excessive Damage to the device wherein there is a possibility that internal components might have been affected due to excessive or critical damage to the device or screen. Such excessive visible damage might lead to internal components getting damaged and can cause screen or other system malfunctions. Any part replacement wherein such damage is reported at the time of order completion will not be covered under the warranty provided. Such malfunctions can even become visible after immediately opening of the device and reassembly as any component damage/malfunction would become visible after opening the device and reassembly, E-furbished.in will not be responsible nor liable for such issues.
  4. Subsequent mishandling which causes the laptop panels to bend, twist, or crack will not be entertained.
  5. Subsequent mishandling with the screen such as hard press that may initiate discoloring or lining on the display
  6. Subsequent accidental or purposeful liquid spillage
  7. Water damage
  8. Tampering with internal hardware
  9. Damage resulting from attempted customer self-repairs with informing us
  10. Any loss of data occurring as a result of the repair – customers are advised to back up all data prior to the repair attempt